Refund and Exchange Policy
4 Hour Protection™ Return Policy
We have a 15-day satisfaction guarantee return policy on all shipments.
If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 15 days from the date that the product was originally shipped to you. Please note, the following terms apply for all returned items:
To return a product for an exchange or FULL refund you will need to obtain a Return Authorization (RA) number by contacting the customer service department at 1-800-929-0212 (9am-6pm EST).
An RA number can ONLY be obtained by contacting the customer service department at 1-800 491-2212 (9am-6pm EST).
1. We cannot process or refund packages marked "Return to Sender."
2. Refunds will be issued to the same credit card that was charged when ordering the product.
3. To ensure a refund is processed for you, please send returns to the address provided along with your RA number. The RA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RA number.
Returned products must be sent to the following address:
4 Hour Protection™ 300 Wheeler Road, Suite 102, Hauppauge, NY 11788
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution. *